Tumbleweed Gift Vouchers

Whatsapp/Call: +65 8056 1106
Available 8AM - 5PM, Mon - Fri

Happiness Guaranteed + Free Delivery above 99SGD

What is Happiness Guarantee?

At Tumbleweed Plants, we prioritize the well-being of our plants and your satisfaction. That's why we offer a comprehensive guarantee to ensure your happiness with every purchase with us.

Good Looking Plants Guaranteed

We’re a team of plant lovers with a low tolerance for bad aesthetics so you can be sure our plants will look the part.

With a changing selection of trending houseplants and the biggest collection of planters to choose from, you’ll always find something you love.

Healthy Plants

We take pride in assuring the good health of every plant we deliver. Through meticulous care in our greenhouses, combined with our dedicated delivery drivers, we guarantee that each plant will arrive in excellent condition.

Guarantee

All plants are covered by our guarantee on the day of arrival. Although slight weariness or minor cosmetic blemishes might arise as your plants adapt to their new environment, rest assured that we are committed to assisting their flourishing journey in their new home.

Replacement Assurance

Should the rare circumstance occur where your plant arrives lifeless or sad, we will be more than happy to send you a complimentary replacement plant. The replacement will be packed in a grower pot, and we will provide you with clear instructions for repotting. It's important to note that if a particular plant is currently unavailable, we won't be able to offer the same plant as a replacement.

Please get in touch with us within 24 hours of receiving the plant should there be a need for replacement. We are unable to replace plants passing this replacement period due to many other external circumstance that would affect the plants growth.

Damaged Items

If you receive a damaged plant or pot, kindly take a few photos of the affected item and reach out to our Customer Service team within 24 hours of your purchase. We kindly request photos as evidence of the damage, and rest assured, we will promptly replace the damaged portion of your order

Care Product Guarantee

With utmost care, we meticulously choose top-quality products to nurture and enhance the life of your plants. If, within 7 days of arrival, a care product or accessory is damaged or exhibits signs of being defective, we will gladly provide a replacement for your utmost satisfaction.

DELIVERY

We offer a door-to-door delivery service 7 days a week. At the checkout you can choose your preferred delivery slot from those available. We even offer same day delivery within a few hours (express delivery fees may apply).

PLEASE NOTE: Our delivery service is door-to-door. Our drivers will deliver your items to your door or other designated area. For security and safety reasons our drivers are not authorised to enter your home so if you're ordering heavy items, please ensure you have the means to bring them inside.

RETURNS/EXCHANGES OF PLANTS

We're unable to accept returns or exchanges of plants so please check carefully before you place your order. 

RETURNS/EXCHANGES OF NON-PLANTS

Returns & exchanges of non-plants items will be reviewed on a case by case basis, and are not applicable during promotions and sales.

Please check the product descriptions for detailed information on dimensions and material, and contact us via live chat or email before you place your order for any clarifications, as our returns & exchange policy only applies to damaged/defective items.

DAMAGED ITEMS

If your item arrives damaged or faulty please contact us immediately, stating your order number and providing photos of the damage or fault. Once we have looked into your query, we will be in touch with you regarding next steps.

Planter Info

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For Plants + Planters Orders

Choose how to enjoy your new plant:

1) Nursery Pot in a Planter

This is how all plants ordered will be delivered. This have been a request from our customers and we thought it makes it much easier to style the plants too!

• Easy Maintenance: Watering and care made simple. Your planter with drainage hole would act as a decorative planter, while planters without drainage hole can be use as a cache pot!
• Aesthetic Flexibility: Beautiful combination of plant and planter without the need to repot. Mix-and-match with other plants and planters and enjoy flexibility!
• Versatility: Freedom to switch between pots and plants whenever you desire.

2) Direct Repotting into Planter

• Seamless Integration: Your plant is repotted directly into your selected planter for a cohesive look.
• Convenience: We take care of the repotting for you.
• Note: Repotting charge applies.

Select your preference to personalize your plant's journey.

Getting them as a gift? We always recommend them paired with planters, which makes a beautiful gift.

We offer free complimentary greeting message, you may add that in the cart page.

Delivery: We offer free complimentary +Add for Special Delivery Date Selection for gift orders (small plant orders). Redeem this as a free gift at the cart page, which would unlock all dates for delivery.